At Tee-Hee Official, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, our return and refund policy will guide you through the process.

ELIGIBILITY FOR RETURNS

  • Time Frame: Items can be returned or exchanged within 30 days of the delivery date.
  • Condition: Items must be returned in their original condition, unworn, unwashed, with tags still attached, and in their original packaging.
  • Non-Returnable Items: Gift cards, sale items, and customized products are final sale and cannot be returned or exchanged.

PROCESS FOR RETURNS

  1. Initiate a Return:
    • Visit our return portal at [Insert Return Portal Link] and log in with your email address and order ID.
    • Select the items you wish to return or exchange and provide a reason for the return.
  2. Return Shipping:
    • You will receive a prepaid shipping label via email.
    • Print the label and affix it to the package. Ensure that the package is securely sealed.
  3. Send Back the Items:
    • Drop off the package at your nearest shipping location.

REFUNDS

  • Refund Type: Refunds will be issued to the original payment method. Alternatively, you can opt for store credit.
  • Processing Time: Once we receive your returned items, please allow 5-7 business days for the refund to be processed. You will receive a notification once the refund has been issued.
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES

  • Process: To exchange an item, please follow the return steps and select the option for an exchange. Specify the new size, color, or item you wish to receive.
  • Availability: Exchanges are subject to product availability. If the item you requested is not available, a refund will be issued instead.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] with your order number and a photo of the item’s condition. We will provide a prepaid shipping label for the return and send a replacement or issue a full refund.

CONTACT INFORMATION

For any questions or concerns regarding your return or refund, please contact our customer service team at:

Email: [email protected]

Thank you for shopping with Tee-Hee Official. We appreciate your business and are committed to providing you with the best customer service.