Frequently Asked Questions (FAQ)
Welcome to the Tee-Hee Official FAQ page. Here you will find answers to some of the most common questions we receive from our customers. If you don’t find the information you’re looking for, please feel free to contact us at [email protected].
Ordering
Q: How do I place an order?
A: To place an order, browse our products and add your desired items to your cart. Once you’re ready, click on the cart icon and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible at [email protected] or [123-456-7890]. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, changes or cancellations may not be possible.
Shipping
Q: What are your shipping costs?
A: Shipping costs are as follows:
- Local Shipping (Australia): $9.80 AUD or free for orders over $100 AUD.
- International Shipping: $20 AUD or free for all orders worldwide.
Q: How long does shipping take?
A: Shipping times vary based on your location:
- Local Shipping (Australia): 3-7 business days.
- International Shipping: 7-21 business days.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number to track your order through our shipping carrier’s website.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, with tags attached, and in the original packaging. For more details, please visit our Return and Refund Policy page.
Q: How do I return an item?
A: To return an item, please visit our return portal at [Insert Return Portal Link] and follow the instructions. You will receive a prepaid shipping label to send the item back to us.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. You will receive a notification once the refund has been issued.
Products
Q: How do I find the right size?
A: Please refer to our Size Guide for detailed instructions on how to measure yourself and find the correct size for our clothing.
Q: Are the colors of the products accurate?
A: We strive to display our products as accurately as possible. However, due to differences in monitor displays, the colors of the products may vary slightly from what you see on your screen.
Q: Can I get a customized product?
A: Currently, we do not offer customization services. However, we are always looking for ways to improve and may consider this in the future.
Account
Q: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access your order history.
Q: How do I create an account?
A: To create an account, click on the “Account” icon at the top of our website and follow the prompts to sign up.
Q: What should I do if I forget my password?
A: If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions to reset it.
Contact Us
Q: How can I contact customer service?
A: You can contact us via email at [email protected]
Thank you for shopping with Tee Hee Official. We appreciate your business and are here to help with any questions or concerns you may have.